Privacy Policy

1. What We Collect

Depending on how you interact with us, we may collect:

• Contact details: your name, email address, phone number and, where relevant, your organisation and role
• Enquiry and assessment information: what you tell us when you send a message, book a conversation, or complete one of our free self-assessments (What Is Your Team Not Saying? and The Family Legacy Health Review)
• Registration and payment details: training registrations, invoices and payment information (we do not store full card details ourselves; see Section 3)
• Information shared in sessions: notes from coaching, training and facilitation sessions, kept only to support your work with us
• Website usage data: general analytics from visiting our websites (for example, pages viewed)

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and arrange conversations, coaching and facilitation
• Process training registrations, invoices and payments
• Send you your self-assessment results and related information you have asked for
• Communicate with you about your bookings, training dates and our work together
• Meet our legal obligations

We do not sell your information. We only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.

3. Who We Share It With

We use trusted third-party services to run our business. Each has its own privacy and security obligations:

• GoHighLevel (through PractitionerPro): our website, forms, booking calendars, client records and email platform
• Our payment provider: used to process card payments securely. We don’t see or store your full card details.

We don’t share your information with anyone else unless you have given us permission to do so, or we are required to by law.

4. Overseas Clients and Storage

We work with leaders and families across Australia and internationally. Some of our service providers may store information on servers outside Australia. Wherever your information is held, we take reasonable steps to make sure it is handled in line with the Australian Privacy Principles. By using our services, you consent to your information being handled on this basis.

5. Confidentiality

What you share with us in coaching, training and facilitation is treated as confidential. We only disclose it with your consent, or where we are required to by law or need to prevent serious harm.

6. Data Security

We take all reasonable steps to protect your information from misuse, loss and unauthorised access, including relying on the security measures of our service providers (encryption in transit, restricted access and regular backups).

7. How Long We Keep Your Information

We keep your information only for as long as we need it for the purposes above, or as required by law, and then delete or de-identify it.

8. Your Rights

You can ask us at any time to:

• Access the personal information we hold about you
• Correct any information that is inaccurate or out of date
• Stop sending you marketing emails
• Ask questions about how your information is used

To make a request, contact us using the details below.

9. Complaints

If you have concerns about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page.

11. Contact Us

Questions about your privacy or this policy? Contact Shari Elle by email at shari@communicationgroup.com.au or by phone on 0412 233 955.

See also our Terms & Conditions.